1. Service provider
Provider: SAP KFT
Registered office: 9700, Szombathely, Szövő u. 100.
Registration number: 18-09-113610
Tax number: 25842654-2-18
EU VAT number: 25842654
Representative: Horváth Takács Szabolcs
Email: contact@sapkft.hu
Phone: +36 30 119-3342
Website: https://lignumimperium.hu
2. Scope and acceptance
These General Terms and Conditions apply to electronic orders placed in the webshop and to contracts resulting from such orders. Before submitting an order, the customer can review, save and accept the version then in force. The contract language is the language selected during checkout. Where mandatory consumer law provides otherwise, those mandatory rules prevail.
3. Products and prices
Product descriptions, specifications, materials, dimensions, accessories and images are informative. Handcrafted products and natural materials may show differences in colour, grain and minor details that do not in themselves constitute defects. Consumer prices include applicable taxes; delivery and other additional charges are shown separately before the order is submitted.
4. Ordering and correction of errors
The customer selects products and options, adds them to the cart, enters billing and delivery details, chooses delivery and payment methods, and can review and correct all information on the final summary page. The order is submitted by activating a button that clearly indicates the obligation to pay.
5. Formation of the contract
An automatic acknowledgement may confirm receipt of the order but does not in itself constitute acceptance. The contract is formed when the Provider sends a separate acceptance or fulfilment confirmation. If the technical acknowledgement is not received without undue delay and at the latest within 48 hours, the customer is no longer bound by the offer.
6. Payment and invoicing
Available payment methods and currencies are displayed at checkout. Card details are processed on the secure interface of the payment provider; the Provider does not receive full card data. An electronic or paper invoice is issued using the billing details supplied.
7. Delivery and performance
The available delivery method, fee and estimated lead time are displayed at checkout. Bespoke and handcrafted products may require a longer production period. In consumer contracts, risk generally passes when the consumer or a designated third party takes physical possession of the goods.
8. Right of withdrawal
Consumers generally have 14 days from receipt of the goods to withdraw without giving reasons. For separately delivered goods, the period begins on receipt of the last item. Withdrawal may be notified by an unequivocal statement, the model form or the online withdrawal function provided on the website. Receipt of an online withdrawal is confirmed promptly on a durable medium.
9. Effects of withdrawal and returns
Following valid withdrawal, payments are reimbursed within 14 days, including the cost of the least expensive standard delivery. Reimbursement may be withheld until the goods are returned or dispatch is evidenced. Goods must be returned within 14 days to 9700, Szombathely, Szövő u. 100.. Unless the Provider agrees otherwise, the consumer bears the direct return cost.
10. Exceptions to withdrawal
The right of withdrawal does not apply, in particular, to non-prefabricated goods made to the consumer’s specifications or clearly personalised. The bespoke nature of the item and the exclusion are clearly communicated before ordering. Selecting a standard colour or stock size alone does not necessarily make an item personalised.
11. Statutory conformity rights and warranty
In the event of non-conformity, consumers have the remedies provided by applicable Hungarian and EU consumer law. They may primarily request repair or replacement unless impossible or disproportionate, and may under statutory conditions request a price reduction or termination. Where a product is covered by mandatory commercial guarantee rules, the rules in force at the time apply.
12. Complaints and remedies
Complaints may be sent to contact@sapkft.hu, made by phone at +36 30 119-3342, or posted to 9700, Szombathely, Szövő u. 100.. Written complaints are generally answered substantively and verifiably within 30 days. Consumers may contact a conciliation body, the consumer protection authority or a court. Current contact details are available on the authorities’ official websites.
13. Intellectual property, liability and force majeure
Website design, photographs and text may be protected by intellectual property law. The Provider is not liable for delay caused by an unforeseeable and unavoidable event outside its reasonable control; mandatory consumer rights remain unaffected.
14. Data protection and final provisions
Personal data processing is described in the Privacy Notice. Matters not covered are governed by applicable Hungarian law and directly applicable EU law, including rules on electronic commerce and consumer contracts. Effective: 2026-08-04.