1. Defective performance
Performance is defective if the goods do not meet contractual or statutory quality requirements at delivery. Natural grain, shade and minor handcrafted variations are not defects where they do not affect intended use or promised characteristics.
2. Statutory conformity rights
Consumers may exercise statutory remedies. Repair or replacement may primarily be requested unless impossible or disproportionate. Price reduction or termination may be available where legal conditions are met.
3. Product liability
For defective movable goods, a consumer may request repair or replacement directly from the producer under the applicable statutory conditions.
4. Mandatory and voluntary warranty
If the goods fall within mandatory warranty rules for durable consumer goods, the law in force applies. Any voluntary manufacturer or commercial warranty shown on the product page or certificate does not restrict statutory rights.
5. Reporting a claim
Claims may be sent to contact@sapkft.hu or 9700, Szombathely, Szövő u. 100.. Please include order number, product identification, defect description and, where possible, photos or video. Proof of purchase can speed handling.
6. Examination and remedy
The Provider examines the report within a reasonable period and informs the customer of the proposed remedy, return method and expected timing. For a valid claim, necessary delivery costs are borne as required by law.
7. Misuse
Damage caused by improper use, overload, unsuitable storage, external impact, omitted maintenance, unauthorised modification or breach of safety instructions is not defective performance.
8. Complaints
Complaints may be made at contact@sapkft.hu, by phone at +36 30 119-3342 or by post to 9700, Szombathely, Szövő u. 100.. Written complaints are generally answered substantively and verifiably within 30 days.
9. Enforcement
Consumers may approach a conciliation body, consumer authority or court. Mandatory rights are not limited by this notice. Effective: 2026-08-04.