1. General information
SAP KFT delivers webshop orders using the methods available at checkout. Before the order is submitted, the selected method, charge, destination country and estimated lead time are displayed.
2. Delivery area
Available countries and regions are shown at checkout. If a destination is unavailable, a quotation may be requested at contact@sapkft.hu. Deliveries outside the EU may be subject to customs duty, import tax, clearance or local fees, normally payable by the recipient unless stated otherwise.
3. Methods and charges
Delivery may be made by courier, parcel point, post or pre-arranged collection where offered at checkout. Charges may depend on size, weight, value and destination. The checkout total includes the selected delivery charge.
4. Production and lead time
In-stock products are normally dispatched sooner. Bespoke, handcrafted, branded or personalised goods require production time. The estimated production and delivery period is shown on the product page, at checkout or in the confirmation. It is an estimate; the Provider will inform the customer of material delays.
5. Packaging and risk
Goods are handed to the carrier in protective packaging appropriate to their nature. In consumer contracts, risk generally passes when the consumer or a designated third party takes possession.
6. Receipt and damaged parcels
Please inspect the outer packaging on receipt. For visible damage or shortage, request a carrier report, take photographs and contact contact@sapkft.hu promptly. The absence of a report does not in itself remove statutory consumer rights, but it supports faster investigation.
7. Failed delivery and incorrect address
The customer is responsible for accurate delivery data. Documented extra costs caused by an incorrect or incomplete address, an uncollected parcel or repeat delivery may be charged where the cause lies with the customer.
8. Contact
Delivery enquiries: contact@sapkft.hu, phone: +36 30 119-3342. Effective: 2026-08-04.